Developing the right social media program for your organization starts with asking the right questions. Supremus Social Media Services (SMS) knows the questions to ask to help you get the results you need.

Our Social Media Consulting service is designed to help you capitalize on opportunities, overcome challenges and establish cross-departmental accountability to ensure you effectively connect with your intended audience and that your social program and strategies align with your overall business goals.

Customized. Diverse. Robust.

Customization is the driving force behind our consulting offer. We do not presume we know what you need until we spend time with you to discover it. We do not prescribe before we diagnose. We listen, clarify and then move forward with creating the best possible solution.

Our consulting is both diverse and robust. We stay abreast of the changing landscape that is social media, which enables us to confidently advise you on everything from overall program strategy to measuring for program effectiveness.

Our Approach
We provide end-to-end solutions and services to help companies capture insight from engagement to fuel innovation

Strategy and Consulting
Prepare your enterprise for the future of work. Establish a social media strategy to realize the value of social business.

Enterprise Social Integration
Enable and employ social concepts for an engaged and connected workforce. Avoid siloed departments and create an operationally cost‑efficient organization.

Corporate Reputation and Compliance
Gain control over social media communication through improved corporate reputation management. Also manage and mitigate social‑related risks to your business and stakeholders.

Community Solutions
Enable self-regulating communities for seamless collaboration. These conversations can be mined for actionable business insights to foster product innovation, provide customer support and increase sales.

Our social solutions are end-to-end with a focus on all stakeholders within your enterprise such as:

  • C-Suite: If designed appropriately, it can be an indispensable tool for crafting the company’s strategic vision.
  • Sales: Unlike sales tracking systems, the thrust of a social intelligence program enables sales professionals to see beyond “what happened” to “what might happen” and to understand the reasons why.
  • Finance: Leverage social intelligence program to optimize spend on initiatives that deliver higher ‘customer lifetime’ value

Our key areas of focus include:

  • Listening and Reporting: Historical Listening; Active Listening; Real-time Listening; On-demand Listening
  • Social Measurement: Social Measurement Framework; Attribution Process; Governance; Fully-automated dashboards; Automated Insights
  • Supremus Single Score: Social Profiling & Targeting; Social hub; Predictive Models; Business Process Integration
  • Command Center: End-to end consultation on design of physical space & screens, data utilization and team involvement; Visualization