Today’s customers are armed with more information, more choices and more leverage than ever before—and their reach has never been greater. With razor-thin switching costs and little loyalty among end consumers, it is critical to provide customers with the rich, personalized, anytime and anywhere experience they expect in order to retain them. An inability to provide this type of experience can directly impact a company’s brand and profits as customers opt for competitive products and services.
To compete and innovate, businesses not only need a 360-degree view of the customer, they need to break down information silos and make this view consistently available across sales, marketing and customer service. In this way, customers can have a consistent unified experience at each touch point and personalized interaction regardless of the communication channel.
It is very important for a company to ensure that it has the right systems in place for managing customers. Supremus makes sure that its customer management system encompasses all the processes and applications needed to manage the customer relationship.
Our focus on forward looking CRM solutions enables business process optimization through an outside-in perspective. Our CRM strategies and solutions help our clients think strategically through a “process first, technology second” approach. We are able to provide our clients with an effective and measurable CRM strategy based on upfront strategic consulting—including business-case development, road map and blueprint development, process re-engineering and capability maturity modeling. We build on that strategy with end-to-end implementation and support, backed by close industry partnerships with Salesforce.com, Oracle, Microsoft, SAP and others.
Taking advantage of agile private and public cloud solutions is a cornerstone of our CRM strategy. The very latest in CRM cloud enablement helps our clients quickly determine readiness and develop an actionable road map for moving to the cloud—and leverage all the agility and cost benefits that come with it. Our industry-leading Oracle/Siebel and SAP CRM offerings mean customers in industries that demand on-premise solutions can continue to enhance their CRM capabilities.
Supremus maintains a focus on measurable business benefits throughout the development and implementation of its CRM solutions. These benefits include:
- Increased brand awareness
- Enhanced lead generation and qualification
- Increased sales through improved closure rates
- Improved customer satisfaction
- Enhanced customer relation management
- Faster time to market
- Increased customer retention and loyalty
- Improved customer service with faster resolution
Supremus maintains strong partnerships with leading CRM vendors on globally recognized products such as Oracle, Salesforce.com, SAP and MS Dynamics (line of ERP and CRM dynamics) with multiple implementations for each product, enabling our clients to benefit from trusted expertise and insights.
Supremus is a customer focused and technology driven company providing a host of services around Salesforce Implementation and Customizations.
Supremus maps your business processes to salesforce and takes all your services to the cloud, configures and develops a reliably strong, innovative and secure cloud based service. We establish customized implementation and extension for your business needs. We migrate your existing business data and customer data with sales and help your existing systems and provide enhancements as required.
Our broad portfolio of Salesforce Implementation and Management services blends business expertise, experience and technical knowledge, with a clear client insight that altogether help us develop perfectly tailored solutions to optimize value for our customers’ businesses.
Supremus specializes in Salesforce Implementation in the following ways.
- Map your business processes to salesforce and take all your services to the cloud, providing you a detailed cloud roadmap.
- Configure and develop a reliably strong, innovative and secure cloud service. Establish customized implementation and extension for your business needs and technical environment.
- Provide training and documentation for the services provided for easy and comfortable usage of the software. Helping the sales team to work efficiently and smoothly.
- Migrate your existing business data and customer data with the sales cloud while maintaining the confidentiality of data.
- Help build interfaces with your existing systems and provide enhancements as required.
- Provide application support of the system and also support technically.
Salesforce connects you with your customers in a whole new way with Sales platform, Service platform, Marketing platform and Community platform.
Sales Platform – Makes it easy to get the complete picture of your sales cycle and stay on top of your business opportunities and never lose any lead. At-a-glance it lets you have an overview that shows your deals, timelines, and more. Helps in closing deals in less time. It combines all aspects of email marketing into a single and easy to use platform. Seamlessly creates captivating & engaging emails, sends them to your segmented subscribers and shows you what interactions and responses happen in real time.
You can gain insights from popular social media sites such as Facebook, Twitter, LinkedIn, and YouTube — right within our service.
Creates workflows that guide sales agents through adequate communications, intelligently suggests next steps on a deal or automate manual tasks like filling out orders or putting together complex proposals. You can save time and simplify approvals by automating your sales processes with just a few clicks.
Supremus gives you the power to integrate with hundreds of other apps to automate your work.
Service Platform – Customer service solution that is designed to promote more effective and productive customer service activities from anywhere. Built on the Salesforce Platform, Service Cloud works to unify and optimizes the services by allowing users to manage cases faster and more successfully. It is developed to allow agents to deliver service from any device. It provides 24/7 customer service from anywhere with multiple options. Customers get the answers they need, exactly the way they want to get them. It is more satisfying for the customer and saves your company money by giving you and your agents the right systems to resolve cases quickly and easily.
Marketing Platform – Builds and automates marketing through all channels such as E-mail, Mobile, Social, Advertising, and Web. Use of mobile optimised email templates, Analysing performances at a glance. Shares data and aspects across emails and Internet of things. Creating and automating custom solutions with mobile APIs.
It tracks and sends mobile messages across campaigns. One can also publish, plan and monitor social media marketing. Leverages customer data from a single window. Manages advertisements through Facebook, Twitter, LinkedIn& Instagram using different collaboration tools.
Community Platform – Amulti-tenant platform which allows several companies work on the same platform, given that they have similar needs and concerns. It automatically suggests connections to experts, groups, and content based on individual interests and behaviour, inviting deeper community participation.
Organizations can test and work on a cloud platform which is secure, dedicated and even compliant with certain regulations. The really interesting part is that with a community cloud, the presence can be either onsite or offsite. The hosting company allows multiple customers connect into their environment and logically segment their sessions. It enables you to highlight and reward your most active members. It can easily be governed by participating organizations or by a third-party managed service provider.
Users are always up to date on new, relevant conversations in the community. All the files across all devices can be synced and brings all relevant files into one easily accessible place. With Supremus’s implementation of the community platform, can easily calibrate to meet the needs of the community.
App Cloud Platform – App Cloud is a one-stop shop for building, running, managing, and optimizing apps using the same technology and expertise as Salesforce. The App Cloud gives your business the opportunity to create powerful, engaging mobile apps at lightning fast speeds. You can manage and monitor your apps from anywhere and with every event tracked and available via API, the App Cloud helps you to understand where, when and how your app is being used. With the Salesforce’s App Cloud Platform, we integrate everything with robust APIs and services and provide support by developing the applications which could reduce your time and effort.
AppExchange – This is the world’s leading business app marketplace which are customized for Salesforce and extend Salesforce to every department and every industry under the sun. It’s a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help you find the best match for your business. Supremus eliminates the risk and saves time by helping you find the best tools that integrate with AppExchange and Salesforce and increase your team’s productivity and company’s growth.
Salesforce1 – Salesforce1 is salesforce’s mobile application for Android and iOS. With the Salesforce1 Mobile App, sales teams have all the tools they need, right in the palm of their hand. This helps you spend less time on administrative work and more time on selling. It uses the power of cloud technology to give you big capabilities via your pocket sized device or any system that can connect to the internet. It can you work with enterprise scale data on a light, portable device, also have the benefit of effortless syncing of information across multiple devices and locations. So everything’s in one place, and that place is wherever you want it to be. Salesforce1 can handle everything from setting up and managing marketing campaigns to updating your opportunities.
Salesforce Lightning – An experience created by Salesforce with the combination of knowledge, intelligence and conversations with their existing customers. This Lightning Experience knows the information that will be most helpful to you throughout the sales process and records it automatically so you never lose data and never lose a deal. It prioritizes the leads and information that are most relevant and important. It includes the Lightning Component Framework and some appealing tools for which makes it easier to build responsive applications for any device.